RETURN POLICY

Return & Refund Policy – InayaCouture

Last updated: [24.02.2026]

We want you to love your purchase 💛

1. Return Period

You may return your order within 14 days of receiving it, in accordance with EU consumer law.

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2. Conditions for Returns

Please note that we have some rules regarding returns that may affect your ability to return items.

Non-eligible returns:

- Items with a broken or removed original seal.

- Items that are visibly worn, washed, or show signs of use.

- Customized or personalized items.

- Accessories, due to hygiene reasons.

- Items returned after the 14-day period 

- Items damaged due to improper handling or maintenance.

- Items that retain strong odors, such as perfume, smoke, or body odor.

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3. Non-Returnable Items

For hygiene reasons, certain items (such as accessories or intimate wear, if applicable) may not be eligible for return.

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4. Refunds

Once your return is received and inspected, we will notify you.

If approved:

• Refunds are issued to the original payment method

• Processing time may take 5–10 business days

Original shipping costs are non-refundable unless the item is faulty.

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5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked shipping method.